Delivery Policy

What is your delivery policy?

An estimated delivery date will be provided after your order is placed.These dates vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments.

Delivery dates noted apply to orders placed by 5:00 p.m. Pacific Standard Time and where credit approval and product availability are confirmed by 5:00 p.m. on the same business day* that the order is placed. Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation e–mail. (Notification not available for in-store orders if email address is not submitted.)

Our shpping carriers deliver to street addresses (not P.O. Boxes or APO/FPO). [[If you don't use US Mail]]

In many instances, delivery personnel will deliver your order to your entrance.

*Business days are defined as Monday through Friday, except holidays.

How do I get Free Delivery?

Delivery is free on all orders over $100. Additional Premier Delivery services are available for an additional charge.

When will my order arrive?

When you place your order you will be informed of your delivery day/s or you can contact us for the delivery days in your area.

Do you deliver to Mail Drop locations?

Yes. A "Mail Drop" location is an address where a business or service accepts mail deliveries on behalf of a customer. Our shipping carriers will deliver to Mail Drop locations such as a UPS Store (formerly Mail Boxes Etc.).

Do I have to sign for my Order?

For your package safety, it is best to have someone available to sign for your order during the hours of 9:00 a.m. – 5:00 p.m., Monday through Friday, except holidays (UPS may deliver to residential addresses up to 7:00 p.m.). If no one is available and you would like the driver to leave your shipment, please click here for the Driver Release Agreement. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to receive your order, or you will be contacted for a redelivery.